Work Experience
Student Support Services Intern January 2025 – Present
Dallas College Lancaster, TX
· Provide necessary support to students utilizing the campus computer lab.
· Aids with set-up and coverage of information table during campus events.
· Supports information desk with administrative duties as needed.
· Assist campus librarian with re-shelving and weeding collection and materials.
· Insures computer lab and other public areas are cleaned and disinfected regularly.
· Manages family budgeting, spending, and health insurance, responsible for yearly tax preparation.
· Oversees family computer network including software updates and upgrades and connected devices including cell phones, tablets, computers, printers, televisions, and security system.
· Supervises family calendar between daily, social, extracurricular activities, including transportation.
· Administered 20+ client portfolios valued at more than $30 million annually.
· Guided clients through the vehicle ordering and termination processes, assisted sales department with contract negotiations.
· Served as client liaison between internal departments, assisted clients with company website support.
· Developed and sustained high-level client relationships, increased revenue through marketed ancillary products, and services.
· Educated client’s drivers on fleet policy regarding vehicle maintenance and replacement.
· Provided administrative support to Director of Installations consisting of more than 500 tower locations.
· Supported Regional Vice President through daily report generation and distribution.
· Maintained filing system, managed the application and vehicle databases including driver DOT logs.
· Led maintenance and operation program of the 300+ fleet of company vehicles.
· Facilitated vehicle sales, handled vehicle registration and transfers, tracked, and monitored fuel usage, maintenance, and repair.
· Directed 40 hourly associates, conducted staffing, and recruiting, promoted coaching and development, tracked associate performance, and coordinated rewards and recognition program.
· Re-aligned risk-management procedures and managed vendor claims process, recovering a minimum of $10K annually.
· Generated and distributed statistical data reports, facilitated department meetings, revised receiving process, answered customer service calls, managed daily cash handling procedures and daily closing process.
· Trained over 150 associates in 4 states, authored division processing procedures, supported customer service team.
· Functioned as interim team leader and peer representative, distributed daily management reports.